Cancellation Policy

Condition B

Online and onsite live sessions

All Smart Move iGung by Aline Tisato online or onsite live sessions and private lessons may be cancelled up to 24 hours in advance without forfeiting the contracted Service.

Instead of forfeiting the Service, the online or onsite private session or private lesson will be rescheduled for another day or event, or transferred to a family member.

How to change or cancel a booking

To change or cancel a booking, log in through the Client Area in the main menu to access your online Control Panel.

Go to your bookings and select Reschedule or Cancel, as appropriate, next to the booking you wish to modify.

If you experience any problems, please contact us immediately by phone or email to cancel the booking.

Smart Move iGung by Aline Tisato is not responsible for late cancellations if you do not contact us in writing or by phone before the 24-hour cancellation period.

Condition C

Live workshops and courses

All Smart Move iGung by Aline Tisato Programme live workshops or courses, whether online or onsite, may be cancelled up to one week before the event date without loss of the purchased Service.

Instead, the online or onsite workshop or course will be rescheduled for another day or event, or transferred to a family member.

Changing, cancelling or transferring a booking

To change, cancel or transfer a booked workshop or course, please contact us immediately by phone or email at smartmove.igung@gmail.com .

Smart Move iGung by Aline Tisato cannot be held responsible for late cancellations if you do not contact us in writing or by phone before the one-week cancellation period.

Refunds

Cancellation and refund rights, and any limitations contained in these Conditions, do not affect your statutory rights as a consumer.

Refunds can only be credited to the credit or debit card originally used to make the purchase.

You agree that you are responsible for checking the details of your Product purchase or Service booking at every stage of the booking and payment process.

Refunds are discretionary and will not be granted later than 14 days from the date of purchase of the digital Products or Services.

This applies to Products such as video courses and eBooks and to Services such as individual sessions, plans, bookings or online and onsite appointments.

You must authorise and allow us to process the administration fee before a refund can be issued.

• Refunds take between 5 and 10 working days to appear on your statement.
• Partial refunds are not available.

Transferability

Digital Products, including video courses, are not transferable.

Online or onsite sessions, classes, workshops and courses may be transferred to another family member at the physiotherapist’s discretion due to extreme health circumstances or professional demands affecting you.

Health Insurance

Smart Move iGung by Aline Tisato does not currently accept Health Insurance. The physiotherapist operates outside the Health Insurance network and works as a paid provider.

For long-term treatments, a receipt may be provided upon request at the end of the month covering your online or onsite sessions or one-to-one plan. You can submit this receipt to your insurance provider.

It is your responsibility to complete the required forms and apply to your insurance provider for coverage.

Holiday periods and freezing your session plan

Packages and session plans cannot be extended or frozen free of charge because of restricted hours during public or religious holidays or the Christmas period.

You must use the calendar available on the website to book all sessions included in your purchased plan within 16 weeks of the purchase date.